Simple steps to enhance hearing aid performance
Troubleshooting
Before taking your hearing aids in for servicing, check this list of symptoms and possible solutions. If the problem persists, we can help you find a professional.
Hearing instrument is "dead"
Possible Cause
Depleted battery or ‘dead’ battery
Solution
Replace the battery
Possible Cause
The receiver tube may be blocked
Solution
Remove blockage and clean
Possible Cause
The instrument may be damaged or defective
Solution
See your hearing professional
Performance is inconsistent
Possible Cause
The battery may be running low
Solution
Replace the battery
Hearing instrument is not loud enough
Possible Cause
The receiver tube may be blocked
Solution
Remove blockage and clean
Possible Cause
Your hearing has changed
Solution
See your hearing professional
The sound is distorted or unclear
Possible Cause
The battery may be running low
Solution
Replace the battery
Possible Cause
The instrument may be damaged or defective
Solution
See your hearing professional
For help pairing your hearing aids with Amazon Fire TV Cube,
download this guide.
How to care for your hearing aid
- Handle your hearing aid with care.
- Store your hearing aid in a safe place that’s dry and cool.
- Change hearing aid batteries often so they don’t suddenly run out of power.
- Switch off your hearing aid when you’re not using it. If you don’t use it for a long period of time, remove the battery.
- Battery contacts should be cleaned regularly. Use a cotton swab, taking care not to bend the contacts. Dirty battery contacts can cause improper device function.
- Remove earwax from your hearing aid to prevent temporary malfunction or permanent damage.
- Clean your hearing aid using the small brush or the soft cloth that came with it. Never insert tools into the sound outlet. Doing so could damage the receiver. If you can’t clean the hearing aid completely, ask your hearing professional for help.
- Change filters often so they don’t collect wax or dirt.
- Accumulated earwax may prevent sounds from traveling from the hearing aid into the middle ear. Contact your doctor regularly to have your ear canals cleaned. Never remove the earwax from the ear yourself. Doing so could damage your ear.
- Don’t wear your hearing aid
- in the shower
- swimming
- when using a hair dryer, hair spray or other types of spray
